Effective Date: March 9, 2025

At Aloe Glam, we are committed to providing high-quality Forever Living Products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

• The product is unused, unopened, and in its original packaging.
• The return request is made within 7 days of purchase.
• The product is not damaged or tampered with.
• Proof of purchase (receipt or order confirmation) is provided.

2. Non-Returnable Items

We do not accept returns for:

• Opened or used products.
• Perishable items (such as dietary supplements) due to hygiene and safety reasons.
• Products purchased during clearance sales or special promotions.

3. Return Process

To initiate a return:

1. Contact Us at info@aloeglam.co.ke with your order details and reason for return.
2. Our team will review your request and provide further instructions.
3. If approved, return the item to our specified address.
4. Once received and inspected, we will process your refund or exchange.

4. Refund Policy

• Refunds will be issued within 7 business days after we receive and inspect the returned item.
• Refunds will be processed to the original payment method.
• Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective product).

5. Exchanges

If you receive a damaged or incorrect product, please contact us immediately. We will arrange for a replacement at no extra cost.

6. Contact Us

If you have any questions regarding our Return and Refund Policy, please reach out to us at:

📧 Email: info@aloeglam.co.ke

By making a purchase from Aloe Glam, you agree to this policy.